Tea tree oil is renowned for its natural odor eliminating, air purifying and surface cleaning properties. Also known as melaleuca oil, it comes from the leaves of the Australian tea tree.

Azuna gel products use a dual-action process to neutralize odors caused by microbes. Our tea tree oil-based formula works continuously through a combination of evaporative diffusion and natural airflow, discreetly eliminating odors for up to ninety days. Our slow-release formula ensures that Azuna is constantly treating your air.

For a quick how-to video, click HERE.

The dissipation rate for Azuna varies based on room conditions, but in general, every ounce of Azuna covers 100 square feet for up to 90 days. 

For example, a 2 ounce Azuna pod will last up to 90 days in a 200 square foot room.

Conditions that may increase the dissipation rate include, but are not limited to:

• Being placed near or directly under a fan
• Heavy cigarette odors
• Heavy pet odors

Each glass jar holds up to 8 ounces of gel, which typically lasts 60-90 days under normal conditions. Some customers prefer to fill the jar halfway (4 ounces) for lighter use and refill it more frequently. This allows flexibility based on your needs and preferences.

Step 1: Remove the lid and the inner seal

Step 2: Replace the lid and peel off top sticker

Step 3: Place in desired area and get ready to breathe fresh air!

As the gel removes microbial-caused odors from the air, it will begin to harden and turn yellow in the pod. Once it hardens, it is still effective for up to 30 days before needing a refill.

To remove the old gel, use a spoon or spatula to scoop it out. Afterward, wipe the jar with a paper towel to prepare it for the new gel. For a more thorough clean, you can wash the glass jar with soap and water. The used gel is plant-based and biodegradable, so you can safely throw it in the trash or wash it down a garbage disposal with water. If the gel has turned yellow, it’s a good time for a refresh.

It is! We have hundreds of thousands of happy customers living with clean, odor-free air. Read all of our store's reviews here.

Please note, all of our scents are subtle (to most people) as our products are meant for eliminating odors rather than masking them. Please see our website for all scents available.

Natural - Crisp tea tree scent with a hint of lemon

Citrus - Fresh orange with a bit of cranberry

Amalfi Breeze - Tea tree with a hint of bergamot

Aromatherapy - Fresh and clean with a hint of lavender

Azuna products are formulated with simplicity and cleanliness in mind, using plant-based ingredients. 

The primary active ingredients in our gels are Tea Tree Oil and Water, making up a significant portion of the formula. Other minor inactive ingredients are included to help the formula blend properly and ensure a controlled release of the tea tree oil over time. These ingredients are safe and commonly found in foods, medicines, and personal care products. 

Our gel formula is biodegradable and utilizes a proprietary polymer blend that is eco-friendly. All of our products are vegan and cruelty free!

If you have more questions: email us at [email protected]!

Azuna is made and shipped out of Buffalo, NY.  We are very proud to be able to make this amazing product in our hometown!

If you encounter a stuck pod lid or a broken jar in your order, we're here to help ensure your experience is smooth and satisfactory.

For stuck pod lids, here are a few tried and useful tips to open them:

If your jar or pod arrives broken, do not worry. We will send you a replacement right away to ensure you can enjoy our products without any further inconvenience. We handle these incidents promptly to maintain the high-quality experience you expect from us.

In cases where the troubleshooting tips do not work for a stuck pod, or if you discover any damage upon receipt, please rest assured that replacements are typically dispatched quickly to resolve the issue.

First and foremost, we thank you for your order and for taking the time to watch our Post-Purchase Thank You video. It's wonderful to hear that you're looking forward to trying our products. We're here to support you with any questions you might have about your order. Once your order arrives, we encourage you to reach out if you need any tips or if you have any feedback on our products. Your feedback is invaluable to us, and we look forward to hearing about your experience. Have a great day, and thanks once again for your appreciated support!

Besides this website, we also sell Azuna on Amazon at www.amazon.com.

Yes! All subscription items and renewals will be 20% off! Our customers tell us they love the set-and-forget convenience - one fewer thing on your to-do list!

Please email us at [email protected] with your order number and the changes you'd like to make. We’ll do our best to update it before it leaves our facility.

If your order is in processing or has already shipped, we won’t be able to modify it, but we’d be happy to help with a separate order if needed.

Once an order is placed, it may already be in the process of being fulfilled by our shipping team. If the shipping team has started fulfilling your order, we may not be able to cancel it, but we’ll do our best to accommodate your request.

Please email us at [email protected] with your email address and order number to request a cancellation. We’ll confirm within 24 to 48 business hours whether we were able to successfully cancel and refund the order.

Thank you for your understanding!

1. Go to azunafresh.com/account and sign in with your email address and password.

2. After logging in, click the "Manage Subscriptions" button on your account page.

3. Select your subscription, then select the edit option.

You can easily cancel your subscription at any time. When you choose to cancel, you will no longer receive automated orders.

To manage or cancel your subscription, log into your account here: Azuna Subscription Management. From there, you can update your subscription details, adjust delivery dates, or cancel if needed.

If you’d prefer us to handle it for you, just send us an email at [email protected] with your order number or email address, and let us know whether you'd like to cancel a specific subscription or all subscriptions. We’ll take care of the rest.

We hate to see you go, but we truly appreciate you being part of the Azuna family. If there's anything we can do to improve your experience, please let us know—we’d love to help!

Warmly,
Jaime

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Our point system is straightforward: for every $1.00 you spend, you earn a point. So, 100 points are equivalent to $10.00 off. When you're ready to redeem your points, you can generate a promotion code to use at checkout.

Redeeming your points is a breeze! Simply click "Redeem My Points" and copy & paste your code during checkout. It's important to note that while you can earn points on subscription purchases, you cannot redeem points when making a subscription purchase.

Here's a quick breakdown:

100 points equal $10.00 off

200 points equal $20.00 off

300 points equal $30.00 off

400 points equal $40.00 off

Because subscription items are receiving a 20% discount, we do not allow you to combine this with other sales or offers unless explicitly specified.

*For certain promotions and holidays, we may allow the subscription discount to stack. Stay tuned!

At Azuna, our system is designed to allow the use of either a single promo code or loyalty points per transaction, but not both. Additionally, subscriptions already include a built-in discount, hence promo codes cannot be applied to these purchases.

If you have redeemed your loyalty points, don't worry, as your discount code does not expire and can be used for future purchases. Should you encounter any issues or discrepancies during checkout, such as codes not applying correctly, please ensure you are following the intended use guidelines for each promotional offer as some restrictions may apply.

Refund Policy

We want you to be completely satisfied with your purchase! However, if for any reason you're not, we've got you covered. You have up to 30 days from the date of purchase to return the product.

Refunds and Exchanges:
To be eligible for a refund or exchange, you must first email us within 30 days of the purchase date at [email protected].  

The buyer will be responsible for return shipping costs.

Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve!

Refund Policy

We want you to be completely satisfied with your purchase! However, if for any reason you're not, we've got you covered. You have up to 30 days from the date of your order to return the product.

Refunds and Exchanges:
To be eligible for a refund or exchange, you must email us within 30 days of your order date at [email protected].  We will typically respond to emails within 24-48 business hours. 

Return Instructions:
To get the return process started, please ship your item(s) to:

Azuna
6010 N Bailey Ave
#5
Amherst, NY 14226

Please include your order number when packing your return. Write it on a piece of paper and place it inside the box, and also mark it clearly on the outside of the package to help speed up processing your return and refund.

Once shipped, please respond to this email with the tracking information, and we will initiate your refund.

Please note that the customer is responsible for return shipping costs.

Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve!

If you received the wrong item in your order, we’re so sorry for the mix-up and will make it right!

Please email us at [email protected] with the following details:

• A photo of the item you received
• Your order number
• The email address used for your order

We’ll get the correct item sent out to you right away at no cost. Thanks for your patience, and we appreciate your support!

After placing your first order, you will automatically receive an email from us asking you to activate your account. If you don't activate your account, your email won't be recognized. Be sure to allow emails from @azunafresh.com to come to your inbox, and check your spam folder if you don't see an activation email.

Order Confirmation and Shipping Details

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the carrier's tracking page. (Please check your spam folder if you don't see it in your inbox.)

If you need assistance with your tracking link, feel free to email us at [email protected].

We typically ship orders out fairly quickly, but the process may take up to 5-7 business days. Please note that shipping times to Hawaii and Alaska may take longer.

Lost packages

At Azuna, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team from our Contact Us page with your order number and your email address that you used to place this order.

Damaged Packages

Although we package our products with care, sometimes damage can occur during transit. We’re so sorry your order didn’t arrive in perfect condition as we had hoped.

To help us resolve this quickly, please use the form on our Contact Us page with the following info:

• A photo of the damaged product(s)
• Your order number
• The best email address to reach you

We will work on resolving this issue as quickly as possible and ensure replacements are sent out promptly.

If your tracking information indicates that your package has been delivered but you haven't received it, it's possible that the package might arrive a day or two later than the tracking suggests. This situation can be confusing but is quite common. We recommend that you also check with your local post office as a precautionary measure.

If you don't receive your package within the next 3 business days after the reported delivery date, please contact us to resolve the issue. We are committed to ensuring that your order reaches you.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

Yes! We offer free shipping on orders over $85 within the United States.

For orders under $85, shipping costs will be calculated at checkout.

We currently ship within the United States only. We’re working on resuming shipping to Canada soon, so stay tuned for updates.

We want you to be completely satisfied with your purchase! However, if for any reason you're not, we've got you covered.

You have up to 30 days from the date of purchase to return the product. Here's how it works:

• The customer is responsible for covering the shipping costs to return the products.
• To initiate a refund/return, please send us a message using our contact form.

We offer a return policy to ensure your satisfaction. If you find that our product isn't right for you, you are welcome to return it to us within 30 days of purchase. The product should be sent to: Azuna, Address #5, Amherst, NY 14226. Please make sure to include your order number both inside and outside the box to expedite the processing of your return and refund. Do note that customers are responsible for the return shipping costs. Once you have shipped the item, please inform us with the tracking information, and we will initiate your refund. Furthermore, to help reduce the carbon footprint, we encourage you to consider keeping the product for a discounted price as every small step helps us protect the planet.

Shipping Policy

Our standard shipping time within the United States and Canada is 5-7 business days, as stated on our website. However, we often ship much more quickly than that!

Shipping Charges:

• Shipping is free on orders over $85.
• For orders under $85, shipping charges, if applicable, will be calculated and displayed at checkout.

Please note that delivery times may vary depending on your location and the time of year.

At this time, we only ship within the United States and Canada.

For additional questions about our shipping policy, please contact us at [email protected].

The Australian tea tree oil in Azuna is 100% natural and environmentally safe.

Unless there is an underlying allergy, tea tree oil is not toxic if it comes into contact with the skin. 

As a low concentrate gel, Azuna should not cause any long term issues if ingested orally. However, we do recommend seeking medical attention if this happens. 

If you have ingested Azuna, please call (800) 222-1222

Like many popular pet products currently on the market, Azuna is a low concentrate tea tree oil formula that is safe for pets when used as directed. It is important to handle Azuna properly and be sure that Azuna is never applied topically or ingested by your pets. Pets, like people, are all different and can have varying levels of sensitivities or allergies to different products. If your pet exhibits any sensitivities to the products you should discontinue product usage immediately.